Delivery & Tracking
- Carriers: We ship with premium partners (DHL, FedEx, or UPS) based on your destination and service availability.
- Packaging: Every sign ships in a protective double box for safe transit.
- Tracking: You will receive a shipment confirmation email with a tracking number once your order has been dispatched. Tracking typically becomes active within 24–72 hours.
- Track your order: Use the link in your email, your account page, or contact us to retrieve your tracking number.
- Status meanings: “Preparing to ship” = packed and awaiting carrier pickup. “In transit” = collected and moving through the network toward delivery.
Processing Times
- Standard processing: Orders are typically processed and ready to ship within 5–7 business days after payment.
- Business days only: We do not ship on weekends or public holidays.
- High volume: During peak periods, processing may take a few extra days. We will notify you if a significant delay occurs.
Shipping Options & Estimates
Shipping charges are calculated and displayed at checkout. Delivery timelines are estimates and exclude processing time, the day of posting, and customs clearance.
| Method | Estimated Transit Time | Rate | Notes |
|---|---|---|---|
| Standard | 7–14 business days | Free | No minimum order value |
| Express | 5–10 business days | $25 | Where available by destination |
Delivery delays can occasionally occur due to carrier capacity, weather, customs, or other regional disruptions.
Addresses & Delivery Attempts
- Orders ship to the shipping address entered at checkout. Please ensure it is complete and accurate (including apartment, unit, or access details).
- A valid phone number is required so the carrier can contact you to schedule delivery if needed.
- Some carriers cannot deliver to PO Boxes; please use a physical street address when possible.
Customs, Duties & Taxes
- International orders may be subject to import duties, taxes, and fees imposed by the destination country. These are the responsibility of the recipient.
- We can share a good-faith estimate based on experience, but we do not control or prepay these charges.
- If a parcel is refused due to duties/taxes, the customer is responsible for original shipping, return shipping, and any carrier fees. Shipping fees are non-refundable.
Order Changes & Cancellations
- Please contact us immediately if you need to change your address or cancel your order. We cannot guarantee changes once production has started or the order has shipped.
- If a shipment is returned due to an incorrect address, unreachable recipient, or unpaid duties, the customer is responsible for any related carrier charges.
Lost, Delayed, or Damaged Parcels
- Lost or delayed: If tracking has not updated for several days, contact us so we can assist with a carrier trace.
- Transit damage: If your sign arrives damaged, contact us within 20 days of delivery with photos of the outer box (all sides), inner packaging, and the damaged parts. We will file a claim and arrange a remake or replacement where applicable. Please keep all packaging materials until the claim is resolved.
Contact Us
Need help with shipping or tracking? Reach out and include your order number.
🕔 Working hours (LA): 5:00 PM (the day before) ~ 8:00 AM ⏰