PRIVACY POLICY

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Privacy Policy

This Privacy Policy explains how SixNeon (“SixNeon”, “we”, “us”, or “our”) collects, uses, discloses, and protects your information when you use our websites, online stores, and services.

1) Privacy Commitment

We respect your privacy and are committed to handling your personal information responsibly. We implement administrative, technical, and organizational safeguards designed to protect your data and to honor applicable privacy laws, including (where relevant) the EU/UK GDPR and the California Consumer Privacy Act (CCPA/CPRA).


2) Scope

This Policy applies to personal information processed by SixNeon when you visit our websites, place orders, interact with our social media pages, contact support, participate in marketing programs, or otherwise use our services (collectively, the “Services”). It covers information we collect online and, if applicable, offline.


3) Information We Collect

  • Identifiers and contact information: name, email, phone/WhatsApp, shipping/billing details.
  • Account data: login details, purchase history, saved designs, preferences.
  • Order and payment data: products purchased, transaction amounts, payment method (processed by our payment providers; we do not store full card numbers).
  • Support and communications: messages, emails, chat transcripts, photos/videos you provide (e.g., for custom design or warranty claims).
  • Device and usage data: IP address, browser type, pages visited, referral URLs, approximate location, cookies and similar technologies.
  • Marketing data: newsletter opt-ins, campaign engagement, preferences.
  • User-generated content: reviews, uploaded images, design inputs.

4) How We Collect Information

  • Directly from you when you create an account, place an order, request a quote, submit a design, contact support, or participate in promotions.
  • Automatically via cookies, pixels, and analytics tools when you browse our sites.
  • From third parties such as payment processors, shipping carriers, marketing and analytics partners, and social platforms (when you interact with our pages or ads).

5) How We Use Information

  • Provide, operate, and improve the Services, including order processing and delivery.
  • Create and customize neon sign designs per your request.
  • Authenticate users, maintain accounts, and prevent fraud or abuse.
  • Respond to inquiries, provide customer support, and handle returns/warranty.
  • Send transactional messages (order updates, shipping notices, policy changes).
  • Conduct analytics, measure performance, debug, and develop new features.
  • Offer marketing communications and personalized recommendations (you can opt out at any time).
  • Comply with legal obligations and enforce our terms.

6) Legal Bases (GDPR/UK GDPR)

Where GDPR or UK GDPR applies, we process personal data on the following bases: performance of a contract (e.g., to fulfill your order), legitimate interests (e.g., site security, improvements), consent (e.g., email marketing, non-essential cookies), and compliance with legal obligations.


7) Cookies and Similar Technologies

We use cookies, pixels, and similar tools for core site functionality, analytics, personalization, and advertising. You can manage preferences via your browser settings and, where available, our cookie banner.

Tip: Most browsers allow you to block or delete cookies. Blocking some cookies may affect site functionality.

8) Sharing and Disclosure

We may share information with:

  • Service providers: payment processors, hosting providers, analytics, shipping and logistics, customer support platforms, marketing and review tools.
  • Business partners: for co-branded promotions (where you have opted in or it is otherwise permitted).
  • Authorities or legal parties: when required by law, to protect rights, safety, and security, or in connection with a business transaction (e.g., merger or acquisition).

We do not sell personal information in the conventional sense. Where “sale” or “sharing” has a specific legal meaning (e.g., CCPA/CPRA), you may have the right to opt out (see “Your Rights”).


9) International Transfers

Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards (such as standard contractual clauses) to protect your data during cross-border transfers.


10) Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, to comply with legal and accounting requirements, and to resolve disputes. Retention periods vary by data category and context.


11) Security

We employ technical and organizational measures designed to protect your data (encryption in transit, access controls, least-privilege practices). No system is perfectly secure; please use strong, unique passwords and keep your account details confidential.


12) Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your data; object to or restrict processing; and withdraw consent. You may also lodge a complaint with a supervisory authority in your region.

  • GDPR/UK GDPR: access, rectification, erasure, portability, restriction, objection, and withdrawal of consent.
  • CCPA/CPRA: right to know, delete, correct, and opt out of certain “sales” or “sharing” for cross-context behavioral advertising; right to limit use of sensitive personal information (if applicable); non-discrimination for exercising rights.

To exercise rights, contact us using the details below. We may need to verify your identity. Authorized agents may submit requests where permitted by law.


13) Children’s Privacy

Our Services are not directed to children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate action.


14) Third-Party Links and Social Media

Our websites may contain links to third-party sites and features (e.g., social media widgets). We are not responsible for the privacy practices of those parties. Please review their policies.


15) Changes to This Policy

We may update this Policy from time to time. The “Effective date” below indicates the latest revision. Material changes will be posted on this page and, where required, we will seek your consent.


16) Contact Us

If you have questions or requests regarding this Policy or your personal information, please contact us:

Effective date: 21 Oct 2025